The Money 20/20 Conference by Informa
How the Money 20/20 Conference increased registration revenue with an interactive ‘content concierge’ that matched prospective attendees with relevant sessions based on their interests.

The Informa Money 20/20 team worked with Banter to create an immersive, concierge-style experience where participants contributed their insights into what industry topics were important to them, what needs and issues they were wrestling with in their industry, and what their ideal outcomes would be from attending the conference.
The interaction offered personalized suggestions for relevant sessions, speakers, exhibitors, and networking opportunities. It explicitly connected the recommendation to the specific interests of the participant, further highlighting the relevance of attending.
Informa’s interaction generated more than 2,300 follow-on actions, driving more registrations, deeper interest in the upcoming conference, and a larger halo effect in free media and social sharing.
Informa shared actionable attendee interest, need, and intent data with conference speakers, moderators, and session leaders, helping them craft more relevant content, foster more meaningful conversations, and improve engagement and satisfaction with the conference overall.
In addition, the market intelligence was used to better inform decision making on upcoming shows, creating more value for Informa’s target audiences.
Money 20/20 from Informa is a premier conference for the financial services community, drawing a who’s who from the worlds of banking, payments, fintech, startups, policy, and more.
Schedule a meeting to brainstorm interactive content ideas for your organization. Or tell us more about your needs and interests and explore a Banter interaction in the process.